FAQs

Do you deliver?

We have partnered with both Glovo and Uber Eats for deliveries within Porto. They determine the delivery prices, which is based on the proximity to our shop.

For further details on delivery, please visit our dedicated delivery section.

Do you deliver outside of Porto?

Yes, we do! If you live in Mainland Portugal then you can get your hands on our cookies.

For further details on delivery, please visit our dedicated delivery section.

Is there a minimum for online orders?

We have created custom-designed packaging to ensure that our cookies arrive to you in style but most importantly, safely. Currently, we only have the one size shipping box and so for all online orders, the only option at this time is to order a box or multiple boxes of 8 cookies.

Do you accept returns?

Given the perishable nature of our cookies, we aren’t able to accept returns. If you have an issue with your order, please email info@cookieclubporto.com and let us know what’s happened. We will do our best to make it right.

Can I order whatever cookies I want?

For all online orders, we ask that you order in boxes of 8 cookies. You can get to this total number by selecting any flavour of cookies you want.

How best to store my cookies?

Our cookies can be stored in an airtight container for up to one week. If you’d like to save them for later, we recommend wrapping them and storing them in the freezer until your next craving hits.

When that craving does hit, warm your cookies in a 180°C oven for 5-10 minutes or until heated through.

If you have fresh cookies (that have not been put in the freezer) and want to achieve that ultimate gooey, melt-in-your-mouth, fresh out of the oven experience, we suggest warming your cookies at 180°C for just a few minutes.

Pro Tip: don’t store your cookies in the refrigerator or use a microwave to reheat them! Doing this will lead to dried-out cookies, which is not what anyone wants.

I have a food allergy, what can I eat?

Our cookies are handmade by using equipment, which processes dairy, eggs, soy, wheat, peanuts and tree nuts. If you suffer from a severe allergy, please understand that while we do our best to prevent cross-contamination, we are not an allergy-free kitchen.

Do you have vegan options?

Yes, we do but while we do take every precaution to avoid cross-contamination, all our cookies are prepared and displayed in the same area so our vegan cookies may contain traces of dairy. If you have any concerns, please email our team for more information - info@cookieclubporto.com

Do you have gluten-free options?

Not yet, but we definitely plan on introducing gluten-free options soon.

How big are the cookies?

Not too big, but definitely not too small! Each of our cookies weighs a total of 115 grams.

Where are the cookies made?

Every single one of our cookies are made by us right here in our shop in Porto. Come say olá!